Crossroads Gas has responded to 7 gas line hits in the past few months.

Please keep yourself and your community safe by calling or Clicking Before You Dig. Before you disturb the ground, visit UtilitySafety.ca or call 1-800-242-3447 to get all your underground utilities located. Crossroads Gas responds to locates quickly so we don’t hold up your project.

Requesting locates is free. Hitting a gas line could cost you thousands.

Canada Post has launched a national strike. If you are receiving and/or paying your gas bill via Canada Post, here is some information.

How to get your bill:

1. Sign up for e-billing. This is the fastest and easiest way to get your bill directly to your email the day that we make it. Please email us at reception@crgas.ca with your account number and say “please sign me up for e-billing.” 70% of our customers have already switched to e-billing.
2. Call the office to get your balance. Our number is 403-227-4861.
3. Pick up your bill at our office. We are open Monday to Friday from 8:00 am to 4:30 pm. The address is 36060 Range Road 282 Red Deer County.

How to pay your bill:

1. Online banking through your bank
2. Sign up for Pre-authorized Debit (email us for more information)
3. Credit Card (click on the Pay by Credit Card Here tab at the top of the page)
4. Drop off your cheque or cash in the drop slot near the front door of our building
5. Pay by debit in our office

Crossroads Gas is currently hiring a Field Operations Manager.

Please click on the Careers tab above for more information about this exciting opportunity.

Crossroads Gas is very excited to announce a new gas line leak detection initiative. Starting in June 2025, our certified Drone Pilot staff will be conducting aerial leak inspections throughout the service area using a Remotely Piloted Aircraft System (RPAS).

Early detection of underground leaks is essential to safeguarding our customers, the environment and infrastructure. By using an aerial system, rather than physically walking the gas lines, we can pinpoint underground leaks much more quickly and accurately without disturbing your livestock and crops. These flights will continue on an annual basis (weather permitting).

For your peace of mind:

• The flight crew is certified to operate a Remotely Piloted Aircraft and must adhere to all flight regulations.
• Flights will occur during daylight hours.
• The RPAS is equipped with non-invasive sensors and is solely focused on inspecting underground gas lines.

If you have any questions, you can contact us at reception@crgas.ca or 403-227-4861. You can also speak with the flight crew if you see them in your area. Thank you so much for your cooperation!

Would you like to get your bill emailed to you the same day we make it? To make the switch, simply email reception@crgas.ca with your gas account number and we’ll sign you up!

Crossroads Gas only offers floating gas rates and we’d like to explain why.

Gas Alberta Inc. is our gas supplier and they purchase natural gas monthly on behalf of Crossroads using a diversified gas supply portfolio, including daily and monthly indexed supplies and direct purchases from producers. Gas Alberta also carries out a prudent hedging program to minimize price volatility and lower its gas costs. Their mandate is to purchase natural gas from the market at rates lower than the regulated natural gas retailers namely Direct Energy Regulated Services and APEX Utilities.

When comparing fixed vs floating price options for natural gas it’s important to note that fixed prices have rarely been the most economical option over time. Fixed prices may become more competitive than market rates in the short term, but this trend typically reverses very quickly. Natural gas consumers are much better off by remaining with monthly floating market prices in the long run.

As of May 2025, the average fixed rate with a regulated retailer is $4.50/GJ for a 3 year contract. The current price of gas at Crossroads is $2.37/GJ. Our price of gas has been under $3.00/GJ for the last 15 months. What a savings!

Please keep yourself and your community safe by calling or Clicking Before You Dig. Before you disturb the ground, visit UtilitySafety.ca or call 1-800-242-3447 to get all your underground utilities located. Crossroads Gas responds to locates quickly so we don’t hold up your project.

Hitting a gas line could cost you thousands $$$$. Requesting locates is FREE.

Please note, rural properties must choose the Large Project ticket type when requesting a locate through the Utility Safety Partners website.

To submit a locate request please click on the image below or call 1-800-242-3447.

Are you interested in spreading your heating costs out evenly throughout the year, making payments more manageable? Look no further because we offer Budget Billing. Call us at 403-227-4861 to get set up now.

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