If your property is in a city, town or village, then yes you can. Please visit the Utilities Consumer Advocate website to search for energy retailers in your area.
If your property is in rural Alberta, then probably not. Competitive retailers do not operate in rural, low-density areas because the cost of delivery is too high and the customer base is too small. This is why rural gas co-ops, such as Crossroads Gas, were created over 50 years ago. The Alberta Utilities Commission and Rural Utilities grant co-ops throughout the province the exclusive right to distribute natural gas and bill members in designated franchise areas and this cannot be infringed upon by other retailers. Gas co-op pricing and fees are often very competitive or even lower than other retailers. The reason for this is we are non-profit and are locally owned and controlled by our members, not shareholders.
There is a very easy way to check who your gas supplier is. Simply find your gas meter, which is usually on the side or back of the house, and the supplier name will be engraved on a metal tag. You can also check out the map below to see if you are in our service area:
Crossroads accepts many forms of payment.
- Pre-Authorized Debit from your bank account (if you are interested in signing up, go to Requests at the top of the page and click on “Subscribe”)
- Online or teller banking by using your Crossroads Gas account number
- Cheque, debit card, or credit card – we do not accept cash payments
- After hours drop slot located outside the office
Please make sure you leave out the decimal point in your account number and that your account number is 7 digits long. For example, if your account is 9022.03 then you would enter 0902203 into online banking.
Payments need to be received, in full, by the end of the day on the 22nd of each month. Any unpaid balance will be subject to an overdue charge of 2%.
Please contact Utility Safety Partners to submit a locate request: UtilitySafety.ca or 1-800-242-3447. A Crossroads Gas staff member will respond to your locate request within 72 hours. It’s free!
No we do not hook up or do maintenance checks on gas appliances or furnaces. Please contact your local plumber.
Call Crossroads Gas immediately, any time of the day, at 403-227-4861. We will come inspect the building or area for a gas leak at no charge.
Gas outages are usually found and reported by you, the customer. It typically starts with a call to our office that your gas appliances aren’t working. Once we’ve determined that there is an outage, Crossroads Gas employees will immediately notify all the affected customers by phone. Please note that your furnace won’t be working, so be prepared. Repairs will be completed as quickly as possible. Crossroads Gas employees will then phone all the affected customers to let them know that gas has been restored and ask them if they need help relighting appliances. If so, we will visit each customer’s property to assist. If we can’t get a hold of you or your emergency contacts, we will visit your property and continue trying to reach you. It’s very important to keep your contact info up to date. Planned outages are rare and when they do occur we use an alternate source of gas supply so that your service will not be affected.
STOP all work, shut off any machinery and leave the area on foot.
DON’T attempt to repair the line.
CALL Crossroads Gas at 403-227-4861 or 911 if there is a fire or injuries.
DON’T continue your project until authorized by a Crossroads Gas representative.
No we do not check credit or charge a security deposit upon application of service. We do, however, charge security deposits if your gas meter has been removed for non-payment and this amount must be paid before the meter will be re-installed. The amount of the deposit is typically between 25% to 50% of a years worth of gas bills. The security deposit is either used to pay future unpaid gas bills, is refunded when the customer moves, or is credited to the account after 12 consecutive months of bills paid in full on or before the due date. The deposit does not bear any interest while it is held by the co-op. *Exception We may charge a security deposit for new customers that don’t own the land where the gas service is located on. Such as an oil well.