Our office is temporarily closed due to COVID-19.

To protect you, your family and our staff we have decided to close the doors to the public until the province lifts the newest health measures.

Please use alternate methods to pay your gas bill such as: online banking, mailing a cheque, signing up for Pre-Authorized Debit, credit card or dropping your payment in the mail slot outside our office.

If you need to speak to someone face to face, please call the office to make an appointment at 403-227-4861. Masks are required upon entry.

We are very sorry for the inconvenience.

Federal Fuel Charge

The federal carbon pollution pricing system was implemented in Alberta on January 1, 2020. A charge on fossil fuels is part of the Canadian government’s climate change action plan to help lower carbon emissions. You will notice a line item on your gas bill to reflect the rate per GJ of natural gas consumed. For more information please click on the following link: Alberta and Pollution Pricing. 

Effective Date                    Federal Fuel Charge per GJ

January 1, 2020                  $1.05/GJ

April 1, 2020                       $1.58GJ

April 1, 2021                       $2.10/GJ  < We are here

April 1, 2022                       $2.63/GJ

Climate Action Incentive payments

To help pay for the new charge, eligible Albertan’s will receive incentive payments when they file their income tax return. These payments will increase annually. Please see below for an example of how much your family could receive. 

  • $490 for a single adult or the first adult in a couple
  • $245 for the second adult in a couple
  • $123 for each child in the family 
  • Additional 10% for residents of small and rural communities

*A rural family of four could get up to $1079.

Pay by Credit Card with OptionPay!

OptionPay allows you to pay with your credit card online or over the phone. A great option for a last minute payment ! Call our office with your card info today or click the logo below to pay your gas bill on the OptionPay website.

*OptionPay fee will apply.*


Avoiding Scams

Utility customers are frequent targets of fraud and scams. We want to help protect our customers with a few things to watch out for:

  1. Demands for payment on delinquent accounts by text, phone or email that request urgent payment in unusual ways such as by a prepaid credit card, gift card, wire transfer or money order.
  2. Door-to door-sales people who offer you lower rates and ways to save on your utility bills. They may ask you for your credit card number, bank information, SIN or to see your current utility bills. Watch out for people that don’t have any branded clothing, business cards, printed material, or proof of employment. If you are in our service area or get a bill from Crossroads Gas now, no other companies can provide you with natural gas. That is what being a member owned cooperative is all about. 

Please share this information with your family, friends and neighbours. 

If you want to report fraud, or if you need more information, contact the Canadian Anti- Fraud Centre at 1-888-495-850 or visit antifraudcentre.ca