COVID-19 Important Notice

In response to COVID-19, we have temporarily closed our office to walk-in traffic effective Tuesday March 17th until further notice. Employee and public safety is always our number one concern therefore we ask that customers make alternate arrangements to pay their gas bill without coming into the office. We accept payments by: Pre-Authorized Debit, online/telephone banking, credit card, regular mail and the drop box outside our main office doors.

Natural Gas is an essential service and at this time we will continue to operate with regular hours of operation. Feel free to call our friendly staff at 403-227-4861 if you have any questions.

For current information on the COVID-19 outbreak in our province please visit: https://www.alberta.ca/coronavirus-info-for-albertans.aspx

90-Day Utility Deferral

Please contact us if you are unable to pay your natural gas bill as a result of COVID-19. If you have lost your job or had to leave work to take care of an ill family member you can defer your natural gas payments up to June 18th, 2020 without fear of over due penalties or being shut off. To arrange for this deferral, please call us at 403-227-4861.

Efficient Grain Dryer Program

Alberta farmers seeking to make grain dryer improvements will have access to funding through the Canadian Agricultural Partnership.

The Efficient Grain Dryer Program is an energy efficiency program intended to assist producers with reducing the overall energy use on their operations. The program will only fund equipment that shows a significant energy efficiency improvement over standard practice. Grain dryer and grain drying system components that significantly improve energy efficiency above standard configuration are eligible under the program. These components can be factory options on new equipment or retrofits installed on existing equipment. Program Funding is 50% of Eligible Expenses.

The program is retroactive to April 1, 2018 and $2 million has been earmarked for farmers. Please visit cap.alberta.ca/CAP/program/EFFICIENT_GRAIN_DRYER or call 310-3276 to see if you’re eligible and how to apply.

Avoiding Scams

Utility customers are frequent targets of fraud and scams. We want to help protect our customers with a few things to watch out for:

  1. Demands for payment on delinquent accounts by text, phone or email that request urgent payment in unusual ways such as by a prepaid credit card, gift card, wire transfer or money order.
  2. Door-to door-sales people who offer you lower rates and ways to save on your utility bills. They may ask you for your credit card number, bank information, SIN or to see your current utility bills. Watch out for people that don’t have any branded clothing, business cards, printed material, or proof of employment. If you are in our service area or get a bill from Crossroads Gas now, no other companies can provide you with natural gas. That is what being a member owned cooperative is all about. 

Please share this information with your family, friends and neighbours. 

If you want to report fraud, or if you need more information, contact the Canadian Anti- Fraud Centre at 1-888-495-850 or visit antifraudcentre.ca

Federal Fuel Charge

The federal carbon pollution pricing system was implemented in Alberta on January 1, 2020. A charge on fossil fuels is part of the Canadian government’s climate change action plan to help lower carbon emissions. You will notice a line item on your gas bill to reflect the rate per GJ of natural gas consumed. For more information please click on the following link: Alberta and Pollution Pricing. 

Effective Date                    Federal Fuel Charge per GJ

January 1, 2020                  $1.05/GJ

April 1, 2020                       $1.58GJ

April 1, 2021                       $2.10/GJ

April 1, 2022                       $2.63/GJ

Climate Action Incentive payments

To help pay for the new charge, eligible Albertan’s will receive incentive payments when they file their income tax return. These payments will increase annually. Please see below for an example of how much your family could receive. 

  • $444 for a single adult or the first adult in a couple
  • $222 for the second adult in a couple
  • $111 for each child in the family 
  • Additional 10% for residents of small and rural communities

*A rural family of four could get up to $976.

Pay by Credit Card with OptionPay!

OptionPay allows you to pay with your credit card online or over the phone. A great option for a last minute payment ! Call our office with your card info today or click the logo below to pay your gas bill on the OptionPay website.

*OptionPay fee will apply.*

optionpay