Author Archives: Reception

Possible Postal Strike

Category : News

Canada Post has announced a possible work stoppage. This means you may not receive your monthly bill by mail or be able to send your payment by mail. You are still responsible to pay your bill on time (the 22nd of each month) to avoid late penalties. Call us to sign up for E-billing!

There are a variety of payment options available to you:
• Online banking
• Pre-Authorized Withdrawal
• Cheque, debit or credit card in the office
• Credit card over the phone or via our website
• At you bank


E-Billing & Auto-Debit

Category : News

Take advantage of paperless billing and worry free payments! Have your gas bill emailed to you each month and your payment automatically withdrawn from your bank account on the due date. You can sign up for both or just one by clicking on the link below and returning it to us by email or mail. 

E-Billing & Auto-Debit Sign Up

 


Pay by Credit Card with OptionPay!

Category : News

OptionPay allows you to pay with your credit card online or over the phone. A great option for a last minute payment ! Call the office with your card info today or click the logo below and submit your card information on your own.

*OptionPay fee will apply.*

optionpay

 

 


Understanding Your Bill

Category : News

Having trouble understanding your Crossroads bill? Click on the link below for a sample bill with a general description about frequently asked questions:

Understanding Your Bill


Carbon Levy

Category : News

As part of the Climate Leadership Plan to reduce emissions that cause climate change, Alberta began pricing carbon pollution effective January 1, 2017. This includes the natural gas used to heat your home. The carbon levy rate on natural gas for 2018 is $1.517/Gigajoule (GJ). Your natural gas bill includes a line item for the levy. Rebates will be provided to lower-and-middle income Albertans to offset the costs associated with the levy. You do not need to apply for the rebate. You only need to file a tax return and meet the income criteria. To learn more about the carbon levy, rebates, exemptions, and what steps you can take to reduce emissions please visit climate.alberta.ca or call 310-0000.


Are you moving?

Category : News

If you are moving, please let us know! Whether you are buying, selling or renting, Crossroads encourages you to initiate the process online. Please complete the applicable form below and return it to us by email! Forms can also be found under the FAQ page of this site.

Existing Customer/Move out Form

New Customer/Move in Form